1/ How to follow my order/Late delivery: As soon as our carrier takes possession of your parcel, he sends you an e-mail which informs you of all the information relating to it. You can follow your order on the website of our FedEx or Post office delivery service, by means of the parcel no. received by e-mail when your order is sent. If you have any questions relating to your parcel delivery details, you can contact the carrier directly: By telephone , if you want to make changes to the delivery location you can update this information at http://www.fedex.com/us/delivery/.
- FedEx customer services: +1(800) 463-3339
- UPS customer services: +1(800) 275-8777
2/ If you are not at home to receive personal hand delivery of the product: An availability for collection slip is put in your letter box. In this case, your parcel is available at the nearest FedEx or USPS collection point. The parcel is shown as delivered but I have not received anything: This situation occurs on rare occasions. It shows that our delivery service provider considers that you were not in. You can call our service provider's telephone number which is shown on the non-delivery notice and reschedule the delivery.
- FedEx customer services: +1(800) 463-3339
- UPS customer services: +1(800) 275-8777
3/ If your parcel is damaged when it is delivered: You check the condition of the product, then sign the receipt after noting the specific details of the reservations which best describe the condition of the parcel at the time of delivery. (E.g.: holes in the parcel, parcel crushed, parcel torn, etc.)
4/ If the parcel is in an unacceptable condition when it is delivered: You refuse the parcel and write the reason clearly (not the product you ordered, severely damaged product, etc.)