1/ How to follow my order/Late delivery: As soon as our carrier takes possession of your parcel, he sends you an e-mail which informs you of all the information relating to it. You can follow your order on the website of our FedEx or Post office delivery service, by means of the parcel no. received by e-mail when your order is sent. If you have any questions relating to your parcel delivery details, you can contact the carrier directly: By telephone , if you want to make changes to the delivery location you can update this information at
  • FedEx customer services: +1(800) 463-3339
  • UPS customer services: +1(800) 275-8777

2/ If you are not at home to receive personal hand delivery of the product: An availability for collection slip is put in your letter box. In this case, your parcel is available at the nearest FedEx or USPS collection point. The parcel is shown as delivered but I have not received anything: This situation occurs on rare occasions. It shows that our delivery service provider considers that you were not in. You can call our service provider's telephone number which is shown on the non-delivery notice and reschedule the delivery. 
  • FedEx customer services: +1(800) 463-3339
  • UPS customer services: +1(800) 275-8777

3/ If your parcel is damaged when it is delivered: You check the condition of the product, then sign the receipt after noting the specific details of the reservations which best describe the condition of the parcel at the time of delivery. (E.g.: holes in the parcel, parcel crushed, parcel torn, etc.) 

4/ If the parcel is in an unacceptable condition when it is delivered: You refuse the parcel and write the reason clearly (not the product you ordered, severely damaged product, etc.) 

Return and exchange procedure
You can request the return or the exchange of your product within 14 days from the reception of your order.
The return procedure is carried out entirely online on : "My account" section, then "Order history and details": click here.
1/ Click on the order, then tick the product you want to return
2/ Once the return request has been validated by 727 Sailbags Inc (you will receive an email), you will be able to send your products back to us within one week to the following address :

727 Sailbags Inc
7153 Sandgrace lane 
Lakeworth FL 33463   

Do not forget to attached your delivery note. The cost of return is your responsibility. 

Is it possible that my product will be dirty or damaged?
We take care to wash all the sails that we recycle. 727Sailbags' creations are unique items, made from 100% recycled sails. Thus, marks due to use during the life of the sail (natural ageing of the sail that has been exposed to the sun's UV rays, to the lashing of the sea spray in the ocean, to rubbing on the boat's deck, etc.) cannot be considered as a fault and are part of the product's history.

How can I wash and keep my bag in good condition?
Bags in Dacron sailcloth (white sail) with an acrylic base can be machine washed at 30° C, taking care to remove the handles so as to avoid damaging them.
However, for technical sails or leather bases, you can use a brush and household soap for example.

After sales service and repairs.
We deal with this question on a case by case basis. If repairs are needed, we suggest you drop your product off at the shop where you bought your product.
For the online orders, please fill in the contact form, the following information will be ask:
  • email address
  • order reference
  • product reference
  • picture of the product
  • message: description of the repairs that are needed

Are the travel bags accepted by the airlines as plane cabin luggage?
All our bags are accepted by the airlines as cabin luggage except the OFFSHORE travel bag and the Sailor JACK bag (the mini JACK bag for children is accepted)

Are the bags watertight?
Our bags are not watertight, but they are water resistant. Sailcloth is designed to be spray resistant and is therefore water resistant. As for the bag bases, we put a PVC lining that protects the bag from the water, the acrylic bases make the water form in beads on the cloth.

What is the best way to contact you?
If you do not find answers to your questions in the FAQ section, we suggest that you send us an e-mail using the form below. We undertake to answer you as soon as possible

Haven't you found the answer to your question?
Write to us using the contact form

Where to find us
Head office / Workshop / Showroom
727 Sailbags store
City Dock, 110 Compromise St
21401 Annapolis, MD  - United States
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