Customer service -

1/ How to follow my order/Late delivery: As soon as our carrier takes possession of your parcel, he sends you an e-mail which informs you of all the information relating to it. You can follow your order on the website of our FedEx or Post office delivery service, by means of the parcel no. received by e-mail when your order is sent. If you have any questions relating to your parcel delivery details, you can contact the carrier directly: By telephone , if you want to make changes to the delivery location you can update this information at http://www.fedex.com/us/delivery/.

• FedEx customer services: +1(800) 463-3339
• USPS customer services: +1(800) 275-8777

2/ If you are not at home to receive personal hand delivery of the product: An availability for collection slip is put in your letter box. In this case, your parcel is available at the nearest FedEx or USPS collection point. The parcel is shown as delivered but I have not received anything: This situation occurs on rare occasions. It shows that our delivery service provider considers that you were not in. You can call our service provider's telephone number which is shown on the non-delivery notice and reschedule the delivery. 

• FedEx customer services: +1(800) 463-3339
• USPS customer services: +1(800) 275-8777

3/ If your parcel is damaged when it is delivered: You check the condition of the product, then sign the receipt after noting the specific details of the reservations which best describe the condition of the parcel at the time of delivery. (E.g.: holes in the parcel, parcel crushed, parcel torn, etc.) 

4/ If the parcel is in an unacceptable condition when it is delivered: You refuse the parcel and write the reason clearly (not the product you ordered, severely damaged product, etc.) 

The return procedure is carried out entirely online on 727sailbags.us : "My account" section, then "History and details of my orders" here: History of my orders. Once the return request has been validated by 727 Sailbags Inc, you will be able to send your product back to us within one week. The cost of return is your responsibility. We will reimburse you by check or bank transfer.

We take care to wash all the sails that we recycle. 727Sailbags' creations are unique items, made from 100% recycled sails. Thus, marks due to use during the life of the sail (natural ageing of the sail that has been exposed to the sun's UV rays, to the lashing of the sea spray in the ocean, to rubbing on the boat's deck, etc.) cannot be considered as a fault and are part of the product's history.

Bags in Dacron sailcloth (white sail) with an acrylic base can be machine washed at 30° C, taking care to remove the handles so as to avoid damaging them.
However, for technical sails or leather bases, you can use a brush and household soap for example.

We deal with this question on a case by case basis. If repairs are needed, we suggest you drop your product off at the shop where you bought your product.
For the online orders, please fill in the contact form, the following information will be ask:

All our bags are accepted by the airlines as cabin luggage except the OFFSHORE travel bag and the Sailor JACK bag (the mini JACK bag for children is accepted)

Our bags are not watertight, but they are water resistant. Sailcloth is designed to be spray resistant and is therefore water resistant. As for the bag bases, we put a PVC lining that protects the bag from the water, the acrylic bases make the water form in beads on the cloth.

If you do not find answers to your questions in the FAQ section, we suggest that you send us an e-mail using the form below. We undertake to answer you as soon as possible